Here's What Causes R350 Grant Appeal Delays


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Many applicants have been experiencing delays with their R350 grant appeal process which may be causing some frustration. Here is what may be causing these delays.


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After receiving a question from the public about the R350 grant appeal delays, the South African Social Security Agency (Sassa) responded via Twitter.

“With regards to appeals, we have struggled a bit with the systems in line with legislative requirements such as the POPI act. However soon those will be approved and resolved,” tweeted Sassa.

Applicants are encouraged to remain patient as the agency is doing all it can to ensure that Sassa grant payments are made to those in need of them.

Here’s How To Submit A Reconsideration Request Online

  1. Click here to visit the SRD Website.
  2. Scroll down to the 'Application for Reconsideration' tab.
  3. Select ‘Click here to apply for reconsideration’.
  4. Fill in your ID number and mobile number.
  5. Follow the prompts to complete the reconsideration of the grant.

Applicants have 90 days to appeal after receiving a declined application according to the new rules released by Sassa.

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Sassa grant beneficiary completing facial recognition

Millions of vulnerable people living in South Africa rely on grants from the South African Social Security Agency monthly. The agency responsible for these grant payments has introduced new verification checks to ensure that grants are paid to the right people.


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Latest SASSA articles

Millions of people received Sassa grant payments this month. However, many beneficiaries did not receive their payments and need to take action to get their grants.

Applicants whose SRD grant applications were declined due to incorrect personal details, such as names or surnames, can request an update to their information to ensure eligibility for the October 2025 payment cycle.

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