Here's a great opportunity for South African youth to gain valuable call centre experience while earning a monthly stipend. We've got all the details on this Learnership so you can apply now.
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Are you looking to launch your career in customer service from the comfort of your home? A leading company is offering a remote Contact Centre Learnership Programme, giving unemployed South African youth the opportunity to gain valuable call centre experience while earning a monthly stipend.
This is your chance to develop professional customer service skills and become a high-performing contact centre agent, all while working remotely.
Programme Overview
As a Contact Centre Learner, you will be responsible for handling inbound customer service calls, providing support on the company’s products and services, and ensuring every interaction is professional and efficient. You will gain practical experience in voice operations, email support, back-office processes, and more.
What You Will Learn and Do:
- Handle inbound calls, emails, and other communication channels in a professional manner.
- Learn how to deliver exceptional customer experiences by anticipating needs and resolving queries efficiently.
- Gain knowledge of products, services, systems, policies, and procedures, and use this to assist customers.
- Accurately capture customer information and case data.
- Educate customers about company offerings and provide regulatory information where necessary.
- Work to achieve key contact centre performance metrics, including call handling time, adherence to schedules, and quality assurance.
- Develop strong communication, time management, and problem-solving skills.
- Participate in team activities and complete other duties as assigned by your team leader.
Requirements to Apply
To qualify for this Cape Town-based remote learnership, applicants must meet the following criteria:
- Minimum qualification: Matric (Grade 12).
- Fibre internet connection of at least 100 Mbps (essential for remote work readiness).
- Excellent written and verbal communication skills.
- Strong listening skills and emotional resilience when handling irate customers.
- Ability to work independently and demonstrate a high level of responsibility.
- Strong computer literacy and comfort with digital tools.
- Able to manage time effectively, adapt to change, and meet individual targets.
- Demonstrated teamwork, initiative, and a willingness to learn.
Stipend and Duration
Location: Remote
Stipend: R5,000 per month
Start Date: Applications are currently open
Don't miss out on this opportunity to build a career in South Africa’s fast-growing business process outsourcing (BPO) industry. Apply today and take the first step towards becoming a skilled customer service professional.
HOW TO APPLY
APPLY ONLINE VIA THE SA YOUTH MOBI WEBSITE
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