This exciting learnership programme is aimed at equipping young South Africans with the skills and experience needed to succeed in the fast-paced world of call centres and customer support.
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Are you passionate about delivering exceptional customer service? Then this Customer Care Agent Learnership could be the opportunity you’ve been waiting for.
This exciting learnership programme is aimed at equipping young South Africans with the skills and experience needed to succeed in the fast-paced world of call centres and customer support.
Learnership Overview
As a Customer Care Agent Learner, you’ll receive structured training combined with real-world workplace experience in a dynamic BPO environment. You’ll be trained to:
- Provide professional support across multiple platforms, including phone, email, chat, and social media.
- Troubleshoot and resolve customer queries effectively and efficiently.
- Maintain up-to-date knowledge of company products, services, and procedures.
- Handle multiple customer interactions with a high level of service and professionalism.
- Adhere to internal policies, compliance guidelines, and service-level standards.
Minimum Requirements
To be eligible for this learnership opportunity, applicants must meet the following criteria:
- Matric certificate with Mathematics is required.
- Aged between 18 and 27 years old.
- Must be a South African citizen residing in the Western Cape.
- Currently unemployed, and have been unemployed for the last 6 months within the BPO customer care or call centre space.
- Have not previously completed a learnership programme.
- Tax clearance confirmation from SARS is required.
- Must be fluent in English, both spoken and written.
- Computer literacy and CRM system knowledge will be advantageous.
- Must be able to travel to Century City and Mutual Park in Cape Town.
- Willingness to work flexible shifts, including weekends, public holidays, and after-hours.
Apply Now
If you’re eager to grow your career in the customer service and call centre industry, and you meet the requirements, don’t miss this opportunity. This learnership is designed to give you a solid foundation in customer care support, opening doors to long-term employment in South Africa's growing BPO sector.
HOW TO APPLY
Apply via the SAYOUTH website.
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Post-Matric Options
We helped you with past papers for your matric exams, so hopefully you are happy with your Matric results. So now you are faced with a lot of post-matric options that can shape your future paths. You might want to study law, teaching, or nursing. Of course studying is expensive so we have helpful advice about student loans, NSFAS bursaries, Fundi loans, ISFAP, and lots of other funding options.
These options range from pursuing higher education at universities , TVET Colleges or private colleges, finding student accommodation, entering vocational training programs (like Learnerships and internships), joining the workforce, or even starting your own business. There are so many choices but we are here to help.
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Where to Study
College of Cape Town TVET college strives to equip their students with the qualifications and skills to start successful careers. They provide well-equipped workshops, lecture rooms, computer rooms, studios for practical work and well-equipped media centres.
Three residences are located near the City, Crawford and Thornton Campuses. In addition to offering a variety of courses, they also provide their students with Open Learning Centres. College of Cape Town cares about the well-being of their students and therefore provides Student Support Services.
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